Why are tyres at eiretyre.com so much cheaper?

The following quote sums up the reason from ADAC 3/2000 (German equivalent of the AA)

"The price spans listed in the table (without balancing and fitting costs) are based on a nation-wide dealer survey carried out in December 1999. Prices listed serve only as an approximate benchmark and may vary strongly from dealer to dealer. The reason: tyre manufacturers sell their products at very different prices - Criteria such as quantity or time of order have a direct influence on the dealer's purchase price. The dealer is forced to recalculate prices to adapt to market values. Price-conscious customers should take their time to compare prices."

Are VAT and transport costs included in the listed prices?

The prices include VAT and transport costs within mainland Ireland.

Are the tyres new?

We only offer new tyres. We do not sell old stock. Our tyres are brand new products. Check the DOT number to find out how old a tyre is. The tyre industry sells tyres up to 2 years old as new.
We also sell remoulds. But these are specially marked as being remoulded. Our remoulds are made in the UK.

Do you also deliver outside Ireland?

If you would like to order a larger number of tyres (more than 10), we can negotiate with our transport company to offer special reductions. If this is the case, please send us an email at eiretyres@delti.com.

Do you sell motor bike tyres?

At the moment we do not offer any motor bike tyres. We are however planning to introduce them next year. If you are interested in buying motor bike tyres, send us an email at Interested motor bike eiretyres@delti.com we will inform you as soon as we offer tyres for motor cycles.

Do you offer rims or aluminium alloy rims

We are planning to offer complete tyre and wheel packages. If you are interested in rims or alloy rims, send us an email at interested eiretyres@delti.com we will inform you about our available offers.

Do you have special dealer price lists?

Yes - please e-mail us if you would like more information. eiretyres@delti.com

Do I require a credit card to buy online?

No, Delti.com offers other payment options. You can transfer the money to our bank account or send us a cheque.

Security and paying over the internet

Do I have the same rights in an online shop as in a normal shop?

Something has gone wrong with my order. What do I do?

If this is the case and the goods have not been delivered yet and you have not received any news from us, the next step is to send us an email eiretyres@delti.com or call us. Our contact information can be found on the "Contact" page.

In general
Make sure you have correctly filled out the order form and sent the order.

If this is the case and the goods have not been delivered yet and you have not received any news from your dealer, the next step is to send an email or to call your dealer. This information is usually found on the "Contact" page.

Your dealer will then tell you if your order has been processed, and if something has gone wrong with the delivery. In most cases, you will receive a prompt reply, because the dealer is interested in keeping you as a customer.

Before contacting your dealer, make sure that the delivery time has been exceeded. This time period is listed in the dealer's Terms and Conditions.

Important: Save and make a handwritten copy of all the products you have ordered and where you have ordered them.

What can I do if I feel my fitting station/tyre dealer is not treating me fairly and is not delivering according to my reasonable demands?

Irelandtyres.com:

Write to us at eiretyres@delti.com or call us at:
Tel: 00800-33584266 (charge free)

How do you deliver and what happens if I'm not at home?

We deliver via several courier networks. In most cases you will receive a phone call before delivery to make sure you are at the delivery address - If this isn't possible, the driver will leave a note and you can contact the delivery company directly to arrange a new delivery date.

Paying via the Internet

What payment methods are available via the Internet?

At Irelandtyres.com:
We offer payment by cheque, credit card or Bank transfer.

In general
Due to media reports, many online buyers are under the impression that secure and safe payment via the net is nearly impossible. In actual fact, online customers can choose between several different types of payment.

You submit your order via the internet, but this does not mean that the payment flows back the same way. Misuse of credit cards cannot take place. "Paying via credit card" lists some small precautionary steps to ensure the safety of your data. Listed below is some preliminary information about payment in general, not just within the internet.

Pre-payments per cheque or credit card
With this form of payment, you must pay before you receive the goods. The disadvantage is that you cannot inspect the product for damages or defects before paying. If you have a defective product, it might be more difficult to get your money back. Refunding can sometimes be problematic.

If you are thinking about returning goods, e.g. because the size might not fit, you should choose a different payment method. Check if the dealer will exchange the product or refund the money, if you decide to return the product. Make a note if packaging and shipping costs are covered by the dealer or if you will have to pay the return costs.
Important: Check the Terms and Conditions. If the dealer does not explicitly state that return packaging and shipping costs will not be carried, you can refuse to pay any additional charges on delivery, and return goods free of charge.

About Irelandtyres.com:

Due to our competitively low prices we cannot accept payment on invoice. If you are not satisfied with our service, send the tyres back to us as stated in our Return Policy (please contact us to find out the return address), we will credit the buying price to your account.

Payment per credit card

Online shopping using your credit card is safe and easy. To pay online, the credit card holder will be asked to enter the credit card number and expiry date. Next, this data is sent to the dealer. The dealer then checks with the respective credit card company if the data is correct and if sufficient funds are available. If the inquiry is positive, the dealer can immediately start sending out the goods.

If you want to be on the safe side, you should only buy in SSL online shops. These shops are marked by a yellow-coloured lock in the bottom left-hand corner of the browser window. This lock indicates that your connection to your dealer is safe. The data scrambling takes place automatically. Your browser detects if it is connecting with a secure site.

Submitting claims

Delti.com guarantees safe online-shopping

Security has a high priority at Delti.com. To date not one of our customers has reported becoming a victim of fraudulent use of their account or credit card information. To underline that your data is safe, Delti.com guarantees that all transactions taking place on its site are secure:
Our secure server software scrambles all personal data such as payment details, name and address.
We only debit your account or credit card, when we send out the ordered items. If you have paid by cheque, and we owe you a refund over the partial or full sum of payment, we will send a refund cheque covering the outstanding amount.

Your privacy and the safety of your personal data

At Delti.com your satisfaction is important to us, and we aim to protect your privacy. We only use your personal data to be able to carry out orders and to ensure that you have a comfortable shopping experience at Delticom.

What kind of information do we store? How do we use it?

When you send us an order, we need to know your name, email address, delivery address, bank sort code and your account number or your credit card number and expiry date, to be able to process and carry out your order.

How does Delti.com secure customer information

Delti.com uses a secure transmission process - the so-called "Secure Socket Layer" (SSL) connection type - to process customer data. All information transmitted with this method is scrambled, before being sent.

Will Delti.com use this information for other purposes?

Delti.com will not allow third parties outside the Delti.com company group to use your personal data.