Why are tyres at mytyres.co.uk so much cheaper?
The following quote sums up the reason from ADAC 3/2000 (The German equivalent of the AA):
"The price spans listed in the table (without balancing and fitting costs) are based on a nationwide dealer survey carried out in December 1999. Prices listed serve only as an approximate benchmark and may vary greatly from dealer to dealer. The reason: tyre manufacturers sell their products at very different prices. Criteria such as quantity or time of order have a direct influence on the dealer's purchase price. The dealer is forced to recalculate prices to adapt to market forces. Price-conscious customers should take time to compare prices."
Are VAT and transport costs included in the prices listed?
The prices include VAT and transport costs within mainland Britain.
- For the Scottish islands please add £9.50 per tyre
- For Northern Ireland please add £9.75 per tyre
- For the Isle of Man and Isle of Wight please add £14.75 per tyre
- For the Republic of Ireland please order through www.eiretyres.com .The site contains transport prices to Ireland and prices in EURO's.
- Unfortunately, we cannot deliver to the Channel Islands.
Are the tyres new?
We only sell new tyres. We do not sell old stock. Our tyres are all brand new products. Check the DOT number to find out how old a tyre is. The tyre industry sells tyres up to 2 years old as new.
We also sell remoulds. However these are specially marked as being remoulded. Our remoulds are made in the UK.
Do you also deliver outside the UK?
We can deliver to all of the countries listed below. If you want the shipment to be sent to one of these countries, then please place your order through the respective shop. There, you can also find the relevant terms and conditions applicable to that country. However, we can only accept orders when the invoice address and the delivery address are in the same country. The figures quoted below refer to the extra cost per tyre over and above the actual sales price and are for a minimum of two tyres.
Austria
Balearic Islands
Belgium
Canada
Denmark
Czech Republic
Germany
Hungary
Estonia
France
Greece
Ireland
Italy
Japan
Latvia
Lithuania
Luxemburg
The Netherlands
Norway
Northern Ireland
Poland
Portugal
Switzerland
Slovakia
Finnland
Sweden
United States of AmericaIf you wish to order a larger quantity of tyres (over 10), we can negotiate with our transport company to try to get you a better price. If you are interested in this, please send an e-mail to mytyres@delti.com.
Do you sell motorbike tyres?
Yes, we do. To receive a quote and place an order, please visit www.moto-tyres.co.uk.
Do you sell rims or aluminium alloy rims as well?
Yes. We sell complete tyre and wheel packages. If you are interested in rims or alloy rims, send an e-mail to mytyres@delti.com and we will let you know what we have in stock.
Do you have special dealer price lists?
Yes. Please go to www.yourtyres.com for more details.
Do you also sell winter tyres?
Yes. Please send an e-mail to mytyres@delti.com
Do I require a credit card to buy online?
No. Delti.com also offers other payment options as well. You can transfer the money to our bank account or send us a cheque.
Security and payment over the Internet
We verify your credit card data using industry standard software (SSL Server). This software guarantees total privacy as it verifies your information ensuring that no data misuse takes place between your computer and our system.This is a safe and easy way to pay for goods and services over the Internet.If you have any questions regarding security, please contact mytyres@delti.com.
Do I have the same consumer rights in an online shop as in a "normal" shop?
The Internet is not a jurisdiction-free area, as many Internet sceptics try to make us believe. Consumer protection laws, as well as General Terms and Conditions apply to all Internet transactions as well. Your rights as an online customer and as a customer in the "real" world are more or less the same within the UK.About mytyres.co.uk
mytyres.co.uk is a Delticom Ltd service. Delticom Ltd is a subsidiary of Delticom AG - a German company located in Hanover. If you wish, by ticking the corresponding box, we will allow 7 days to confirm your order. If the tyres have not been used or mounted you have the right to return the products within a 30 day period. The return transport costs will be debited to your account. If the tyres are damaged or in any other way defective, you are backed by consumer protection laws, as stated in our General Terms and Conditions under Return Policy. In addition you have the right to appeal within a 14 day period.Something has gone wrong with my order. What should I do?
If this is the case and the goods have not yet been delivered and you have not received any news from us, the next step is to send an e-mail to mytyres@delti.com or call us. Our contact information can be found on the "Contact" page.
First make sure you have correctly filled out the order form and sent the order.
If you have and the goods have not yet been delivered and you have not received any news from the tyre dealer, the next step is to send an e-mail or to call your dealer. This information is usually found on the "Contact" page.
The dealer will then tell you if your order has been processed and if something has gone wrong with the delivery. In most cases, you will receive a prompt reply because the dealer is interested in keeping you as a customer.
Before contacting the tyre dealer, make sure that the normal, given delivery period has passed. This can be found in the dealer's Terms and Conditions.
Important: Write down all the products you have ordered and where you have ordered them from. Keep this in a safe place.
What can I do if I have the feeling that my fitting station/tyre dealer is not treating me fairly and is not delivering according to my reasonable demands?
mytyres.co.uk:
E-mail us at mytyres@delti.com or call us FREE on:
Tel: 0800 3286532
In general
If a tyre dealer remains uncooperative, we recommend contacting the Office of Fair Trading at http://www.oft.gov.uk
How do you deliver and what happens if I'm not at home?
We deliver via Worldxpress and the Apex network. In most cases you will receive a phone call before delivery to make sure you are at the delivery address. If this isn't possible, the driver will leave a note and you can contact the delivery company directly to arrange a new delivery date.
Paying via the Internet
What payment methods are available via the Internet?
At mytyres.co.uk:
We offer payment by cheque, credit card or cash.
In general
Thanks to reports in the media, many potential online buyers are under the impression that secure and safe payment using the Internet is nearly impossible. In actual fact, online customers can choose between several different types of payment.
You send your order via the Internet, but this does not mean that the payment flows back the same way. Misuse of credit cards cannot take place. "Paying via credit card" lists some small precautionary steps to ensure the safety of your data. Listed below is some preliminary information about payment in general, not just within the Internet.
Advance payments by cheque or credit card.
With this method of payment, you pay before the goods are sent out. The disadvantage here is that you cannot inspect the product for damages or defects before paying. If you have a defective product, it might be more difficult to get your money back. Refunding can sometimes be a problem.
If you are thinking about returning goods, e.g. because the size is not right, you should choose a different payment method. Check if the seller will exchange the product or refund the money if you decide to return the product. Make a note if packaging and shipping costs are covered by the seller or if you have to pay the return shipment costs.
Important: Check the Terms and Conditions. If the seller does not explicitly state that they will not pay the return packaging and shipping costs, you can refuse to pay any additional charges on delivery, and return the goods free of charge.
About mytyres.co.uk:
Our competitively low prices mean that we cannot accept payment against invoice. If you are not satisfied with our service, send the tyres back to us as stated in our Return Policy (please contact us to find out the return address) and we will then credit the purchase price to your account.
Payment using credit card
Online shopping using your credit card is safe and easy. When paying online, the credit card holder is asked to enter the credit card number and expiry date. The data is then sent to the tyre dealer. The dealer then checks with the respective credit card company that the data is correct and that sufficient funds are available. If the enquiry proves positive, the dealer can then send out the goods.
If you want to be on the safe side, you should only buy in SSL online shops. These shops are marked by a yellow-coloured lock in the bottom left-hand corner of the browser window. This lock indicates that your connection to the tyre dealer is secure. The data verification takes place automatically. Your browser detects if it is connecting to a secure site.Submitting claims
Delticom guarantees safe online shopping
Security has a high priority at Delticom. To date, none of our customers have reported becoming a victim of fraudulent use of their account or credit card information. In order to make the point that your data is safe, Delticom guarantees that all transactions that take place on its site are secure.
Our secure server software scrambles all personal data such as payment details, name and address.
We only debit your account or credit card when we send out the ordered items. If you have paid by cheque and we owe you a refund over the partial or full sum of payment, we will send a refund cheque covering the outstanding amount.
Your privacy and the safety of your personal data
At Delti.com your satisfaction is important to us and we aim to protect your privacy. We will only use your personal data to enable us to fulfill orders and to ensure that you have a comfortable shopping experience at Delticom.
What kind of information do we store? How do we use it?
When you send us an order, we need to know your name, e-mail address, delivery address, bank sort code and your account number or your credit card number and expiry date, to enable us to process and send out your order.
How does Delti.com secure customer information?
Delti.com uses a secure transmission process - the so-called "Secure Socket Layer" (SSL) connection type - to process customer data. All information transmitted using this method is scrambled before being sent.
Will Delti.com use this information for any other purpose?
No. Delti.com will not allow any third parties outside the Delti.com company group to use your personal data.
